Services

We offer a large and diverse range of products and are able to provide a product solution to almost every single company within the fire industry.

We continue to listen to our customers voices and understand their needs. Our comprehensive range continues to be expanded upon and these products can be viewed throughout both our website and hard copy catalogues.

It’s for this reason we hold a massive range of fire equipment products in all 14 of our nationwide distribution warehouses.

We have our customers covered for any large unexpected projects they win, where others wouldn’t be able to supply.

Besides from using a range of same-day couriers we also offer a VIP delivery service when stock is needed extremely urgently.

We continue to expand our reach through opening more distribution warehouses and ensuring you receive the products you need quickly. In addition to this, we have improved our digital engagement to allow our customers to place their orders at any time of the day online and in any location.

Our national footprint is able to meet the unique geographical landscapes with vast distances between major cities. This ensures you can source the products you need quickly and with ease.

FlameStop are continuously working towards faster turn-around times and exceptional customer service. We employ local staff and understand the needs of each state or region.

It’s for this reason we offer a national technical support phone hotline with experienced staff available to help.

In addition to this we have a number of product specialists spread amongst our distribution warehouses who can also provide in-depth technical support to our customers. Our website has a number of technical manuals, diagrams and data sheets which can also be readily accessed.

We continue to add the latest products to our range and we back this up with comprehensive knowledge and facilities. We recognise that our people are crucial to continuing to provide exceptional service, which is why we provide access to a number of training and development programs.

National Technical Support Hotline: 1300 072 406
Email: techsupport@flamestop.com.au

Our employees are the heart and soul of our business and at present we employ over 110 staff in various roles.

In additional to our internal after sales support teams at each distribution warehouse, we have dedicated account managers, product managers, and technical support who work hand in hand with our customers to support their specific needs.

We have our own accredited trainers, have professional training facilities and pride ourselves on delivering specialised training to our valued customers. Whilst these courses are mainly run at our distribution warehouses, we can also hold training courses at our customers offices throughout the country (providing minimum numbers are met).

Should you require any training or wish to find out about any upcoming courses then please don’t hesitate to contact our team.

CLICK HERE to see our current training courses.

We understand how crucial getting on-site assistance can be, especially for many new large projects.

Besides from utilizing local support staff at our branches, we also have experienced team members who can travel to your site depending on your requirements.

FlameStop currently have a marketing team of 8 people dedicated to ensure our customers have the marketing material they need.

For our loyal customers we can offer customised marketing material such as brochures and data sheets. We offer customised branding on numerous products and can provide images from our extensive media library.

We ensure all components are recycled where possible and all contents are processed and disposed of using the correct methods. All expired fire extinguishers are processed at a cost to our company so the recycling/disposal program is offered to our fire industry clients as an additional service, should it be required.

Disposing of old lead acid batteries can be a burden and time consuming. As a value added service to our customers, FlameStop will accept back your old lead acid batteries for FREE at any of our warehouse distribution centres across Australia. We accept all types and sizes of lead acid batteries and this service helps make disposing of batteries easy. Simply return your old lead acid batteries back to FlameStop and we will recycle them.

• Hydro-static Pressure Testing and Recharging of PORTABLE fire extinguishers including: ABE, BE, CO2, Air/water, Foam types and Wet Chemical.
• Hydro-static Pressure Testing and Recharging of MOBILE fire extinguishers including: ABE, BE, Purple K, CO2 and Foam types.

A new initiative that is designed to showcase the latest products and services available, each episode runs for around 2 to 3 minutes with hosts Ben Parkhill (FlameStop General Manager) and Rob Glover (FlameStop National Manager for Fire Alarm Products) combining their 35+ years of fire industry knowledge.

"Stay connected" to FlameStop through our regular customer emails, our content heavy FlameStop website and now through our FlameStop Facebook Page.

Services available include hydrostatic pressure testing, valve body rebuilds, re-filling of gaseous suppression cylinders, new suppression system design and enclosure pressure testing.

With an ever growing team of highly skilled technicians and dedicated suppression systems specialists, we can provide ongoing nationwide technical support.

For technical enquiries contact your local branch.